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Last Updated: September 1, 2026
This Shipping Policy explains how The Friend Brand handles order processing, shipping, delivery, tracking, delays, damaged shipments, and incorrect shipping information. Please review this information before placing an order so you know what to expect when purchasing from The Friend Brand.
1. Order Processing
Orders placed before 11:00 AM EST on business days are typically processed and shipped the same day.
Orders placed after 11:00 AM EST are generally processed within 1–2 business days.
Orders are not processed or shipped on weekends or holidays.
2. Shipping Rates & Delivery Times
We currently offer FREE standard shipping on all U.S. orders placed through The Friend Brand, with no minimum purchase required.
Estimated delivery times:
- Free Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days (when available; additional charges may apply)
Delivery times are estimates and may vary based on the destination, carrier, weather, holidays, or other circumstances beyond our control.
3. Order Tracking
Tracking updates may take up to 24 hours to appear after the carrier receives the package.
If you need help with your shipment, visit our Order Tracking page to check your order status and tracking information. If you still need assistance, please visit our Contact Us page to reach The Friend Brand customer support team.
In addition, if USPS is delivering your package, you can also visit the official USPS website for additional carrier tracking and delivery information.
4. Shipping Locations
The Friend Brand currently ships to addresses within the United States.
However, we may offer additional shipping destinations in the future.
5. Delayed, Lost, or Damaged Shipments
Although we work with trusted shipping carriers, weather, carrier issues, or other circumstances beyond our control may occasionally cause delivery delays.
If your order arrives damaged or you believe your package has been lost, please contact us within 7 days of delivery or the expected delivery date.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
Therefore, please review your shipping address carefully before submitting your order. If you notice an error, contact us as soon as possible so we can determine whether we can correct the information before shipment.
We aim to respond within 1 business day.
7. Shipping Policy Questions
We want customers to have clear information about shipping before and after placing an order. Therefore, please review this Shipping Policy along with the tracking information provided for your purchase.
Carrier delays, weather conditions, holidays, and other transportation disruptions may affect delivery estimates. As a result, carrier tracking information may provide the most current status available for your package.
If this page does not answer your shipping question, please contact The Friend Brand and provide your order number when available. This information will help our customer support team locate your order and assist with your question.