At The Friend Brand, we want you to feel confident shopping with us. If you are not completely satisfied with your purchase, we’re here to help.

Overview

Our refund and returns policy lasts 30 days from the date your order is delivered. Unfortunately, if more than 30 days have passed since your purchase, we may not be able to offer a full refund or exchange.

To be eligible for a return:

Your item must be unused and in the same condition you received it.

The item must be in its original packaging Proof of purchase or order confirmation is required.

Please do not send products directly back to the manufacturer.

Non-Returnable Items

Certain products are not eligible for return, including:

Gift cards

Downloadable digital products

Personal care and hygiene items

Used products

Clearance or final sale items

We also reserve the right to refuse returns that do not meet our return requirements.

Partial Refunds

In certain situations, only partial refunds may be granted, including:

Items showing signs of use

Products returned damaged or missing parts not caused by our error

Items returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved:

Your refund will be processed to your original payment method

Processing times may vary depending on your bank or credit card provider

Original shipping fees are non-refundable unless the return is due to our error

Late or Missing Refunds

If you have not received your refund yet:

1. Check your bank account again
2. Contact your credit card provider
3. Contact your bank, as processing times can vary
4. 
   

If you still have not received your refund, please contact us at:

support@thefriendbrand.com

Sale Items

Only regular-priced items may be refunded. Sale or discounted items are non-refundable unless defective or damaged.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

To request an exchange, please contact us at:

support@thefriendbrand.com

Please include:

Your order number

Photos of the item

A brief description of the issue

Gifts

If an item was marked as a gift when purchased and shipped directly to you, you may receive store credit for the value of your return once the item is received and approved.

If the item was not marked as a gift, refunds will be issued to the original purchaser.

Return Shipping

Customers are responsible for return shipping costs unless:

The item arrived damaged

The wrong item was sent

The return is due to our error

Shipping costs are non-refundable.

For higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance.

We cannot guarantee receipt of returned items without tracking.

Return Address

Please contact us before sending any return so we can provide the correct return instructions and return address.

Need Help?

If you have questions regarding your return, refund, or exchange, please contact us:

The Friend Brand

Email: support@thefriendbrand.com

Website: www.thefriendbrand.com