At The Friend Brand, we want you to feel confident shopping with us. If you are not completely satisfied with your purchase, we’re here to help.

1. Overview

Our refund and returns policy lasts 30 days from the date your order is delivered. Unfortunately, if more than 30 days have passed since your purchase, we may not be able to offer a full refund or exchange.

To be eligible for a return:

Your item must be unused and in the same condition you received it.

The item must be in its original packaging Proof of purchase or order confirmation is required.

Therefore, please do not send products directly back to the manufacturer.

2. Non-Returnable Items

Certain products are not eligible for return, including:

• Gift cards
• Downloadable digital products
• Personal care and hygiene items
• Used products
• Clearance or final sale items

In addition, we reserve the right to refuse returns that do not meet our return requirements.

3. Partial Refunds

For example, in certain situations, we may grant only partial refunds, including:

• Items showing signs of use.
• Products returned damaged or missing parts not caused by our error.
• Items returned more than 30 days after delivery.

4. Refunds

After we receive and inspect your return, we will notify you by email regarding the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original payment method.
• Processing times may vary depending on your bank or credit card provider.
• Original shipping fees are non-refundable unless the return is due to our error.

5. Late or Missing Refunds

If you have not received your refund yet:

1. Check your bank account again.
2. Contact your credit card provider.
3. Contact your bank, as processing times can vary.
4. If you still have not received your refund, please contact us at:

support@thefriendbrand.com

6. Sale Items

In general, we only refund regular-priced items. However, we may accept sale or discounted items if they are defective or damaged.

7. Exchanges

For example, we only replace items if they are defective, damaged, or incorrect.

To request an exchange, please contact us at:

support@thefriendbrand.com

Please include:

• Your order number.
• Photos of the item.
• A brief description of the issue.

8. Gifts

If an item was marked as a gift when purchased and shipped directly to you, you may receive store credit for the value of your return once the item is received and approved.

However, if the item was not marked as a gift, we will issue the refund to the original purchaser.

9. Return Shipping

In general, customers are responsible for return shipping costs unless:

• The item arrived damaged.
• The wrong item was sent.
• The return is due to our error.
• Shipping costs are non-refundable.
• In addition, for higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance.
• As a result, we cannot guarantee receipt of returned items without tracking.

10. Return Address

Please contact us before sending any return so we can provide the correct return instructions and return address.

Need Help?

If you have questions regarding your return, refund, or exchange, please contact us:

The Friend Brand

Email: support@thefriendbrand.com

Website: www.thefriendbrand.com