At The Friend Brand, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase our products.

Who We Are

Our website address is:

https://thefriendbrand.com

The Friend Brand provides comfort, mobility, and everyday wellness essentials designed to support your lifestyle and well-being.

Information We Collect

When you visit or interact with our website, we may collect information including:

Name

Email address

Shipping and billing address

Phone number

Payment details

Order history

IP address and browser information

This information helps us process orders, improve customer experience, and maintain website security.

Comments

When visitors leave comments on our website, we collect the information shown in the comment form, along with the visitor’s IP address and browser user agent to help detect spam.

An anonymized hash created from your email address may be provided to the Gravatar service to determine whether you use it. After your comment is approved, your profile picture may be visible publicly next to your comment.

You can review the Gravatar Privacy Policy here:

Gravatar Privacy Policy

Media Uploads

If you upload images to our website, avoid uploading images containing embedded location data (EXIF GPS). Visitors to the website may be able to download and extract location data from uploaded images.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies may be used to:

Save your preferences

Keep you logged into your account

Improve website functionality

Analyze website traffic and performance

If you leave a comment on our site, you may choose to save your name, email address, and website in cookies for convenience.

You can disable cookies through your browser settings at any time.

Embedded Content From Other Websites

Articles or pages on this website may include embedded content such as videos, images, or articles. Embedded content from external websites behaves exactly as if you visited the external website directly.

These websites may collect data about you, use cookies, and monitor your interaction with their content.

Who We Share Your Data With

We do not sell your personal information.

We may share limited information with trusted third-party services including:

Payment processors

Shipping providers

Spam detection services

Website analytics providers

These providers only receive the information necessary to perform their services.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata may be retained indefinitely to help us recognize and approve future comments automatically.

For users who register on our website (if applicable), we store the personal information provided in their user profile. Users may view, edit, or delete their information at any time, except usernames.

Your Data Rights

If you have an account on this website or have left comments, you may request:

A copy of the personal data we hold about you

Correction of inaccurate information

Deletion of your personal data

This does not include data we are required to keep for legal, administrative, or security purposes.

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.

Data Security

We implement industry-standard security measures to help protect your personal information. However, no online transmission or electronic storage system is completely secure.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

The Friend Brand

Email: support@thefriendbrand.com

Website: www.thefriendbrand.com