🚚 FREE U.S. SHIPPING • SAME-DAY SHIPPING ON ORDERS PLACED BEFORE 11 AM EST
Shipping Policy
Last Updated: June 8, 2026
Order Processing
Orders are typically processed within 1–2 business days after payment is received. Orders are not processed, shipped, or delivered on weekends or holidays.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on the destination and shipping method selected.
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days (when available)
Delivery times are estimates and are not guaranteed.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information. Tracking updates may take up to 24 hours to appear after the carrier receives the package.
Shipping Locations
The Friend Brand currently ships to addresses within the United States. Additional shipping destinations may become available in the future.
Delayed, Lost, or Damaged Shipments
While we work with trusted shipping carriers, delivery delays can occasionally occur due to weather, carrier issues, or other circumstances beyond our control.
If your order arrives damaged, or if you believe your package has been lost, please contact us within 7 days of delivery or the expected delivery date.
Incorrect Shipping Information
We aim to respond within 1 business day.